Return Policy

Dear Valued Customer,

We appreciate your decision to shop with Kat Veronica, and we strive to provide you with high-quality jewelry and exceptional service. To ensure transparency and clarity in our business practices, we want to bring your attention to our no return policy for jewelry purchases and all other items in the store.

*In rare event that item is not the correct size an exchange or refund is accepted within 2 days of delivery. All tags must still be intact and not be removed for returns to be accepted. Please contact us via info@katveronicaco.com for any size issues. 

Kat Veronica has implemented the following policy regarding the return of jewelry items:

  1. No Returns or Exchanges: We regret to inform you that we do not accept returns or exchanges for any jewelry items purchased from our store.
  2. Customized and Personalized Items: Please note that many of our jewelry pieces are customized or personalized according to your specifications. Due to the unique nature of these items, we cannot accept returns as they are tailored to your preferences.
  3. Hygiene and Safety Considerations: In the interest of hygiene and safety, we cannot accept returns on jewelry that has been worn or used. This policy is in place to uphold the highest standards of product quality.
  4. Quality Assurance: Kat Veronica is committed to delivering jewelry of the utmost quality. Prior to shipment, all our jewelry undergoes thorough inspection to ensure it meets our standards. In the rare event that you receive a damaged or defective item, please contact our customer service team within 2 days of receiving your order for assistance.
  5. Lost or Stolen Items: We recommend that customers consider obtaining insurance coverage for their jewelry items. Kat Veronica is not responsible for lost or stolen items after they have been delivered to the specified shipping address.

By completing your purchase with Kat Veronica, you acknowledge and agree to abide by the terms of our no return policy for jewelry. If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team at [customer service email or phone number].

Thank you for choosing Kat Veronica for your jewelry needs. We appreciate your understanding and look forward to serving you with the finest quality products and service.

 

Restocking Policy

We sincerely appreciate your overwhelming support and enthusiasm for our exquisite jewelry collection. Due to the unprecedented high demand - Please be advised that there is a 3-4 week wait for restocking as we work diligently to ensure that each piece meets our exceptional standards.

We understand that this may be an inconvenience, and we want to express our gratitude for your patience and understanding during this time. Rest assured; our team is dedicated to expediting the restocking process to fulfill your orders as quickly as possible.

Thank you for choosing our brand and for your continued support. We look forward to providing you with the exceptional jewelry you deserve.

 

Love,